Telehealth Policy

Effective Date: January 26, 2025

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Fortis Physical Therapy and Pelvic Health ("we," "us," or "our") is pleased to offer telehealth services to provide convenient access to care. This policy outlines the guidelines, responsibilities, and expectations for patients utilizing telehealth services.
 

1. What is Telehealth?

Telehealth involves the use of secure video conferencing, phone calls, and other digital communication technologies to deliver healthcare services remotely. It allows patients to receive care from their location without the need for in-person visits.
 

2. Eligibility for Telehealth Services

• Telehealth services are available to patients when deemed appropriate by their provider.

• Certain evaluations or treatments may require in-person visits based on the nature of the condition or the provider’s clinical judgment.
   

3. Technology Requirements

To participate in telehealth sessions, you will need:
 

• A device with a camera, microphone, and internet access (e.g., smartphone, tablet, or computer).

• A private, quiet space to ensure confidentiality during the session.

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4. Patient Responsibilities

• Ensure that your technology is functioning properly prior to the appointment.

• Be available and ready to join the session at the scheduled time.

• Notify us in advance if you need to reschedule or cancel your telehealth appointment, adhering to our Payment, Cancellation, and No-Show Policy.

• Protect your own privacy by choosing a secure location for the session where you will feel comfortable to exercise or discuss topics as needed for the session.
   

5. Confidentiality and Security

• Telehealth sessions are conducted via secure, HIPAA-compliant platforms to ensure the confidentiality of your Protected Health Information (PHI).

• We take reasonable measures to protect your privacy; however, we cannot control the security of the device or network you use to access telehealth services. Patients are responsible for using a secure connection and device.
   

6. Billing and Payment

• Telehealth services are billed similarly to in-person visits..

• Payment is due at the time of service unless prior arrangements are made.
   

7. Limitations of Telehealth

While telehealth offers many benefits, it has limitations. The care provided via telehealth can be equal to in-person care, but this does depend on variables, such as ability to focus on session and adherence to HEP. Some conditions may not be adequately addressed through remote care, and in-person follow-up visits may be required, but this can be determined by your provider and you as a team. Additionally, technical issues such as poor internet connection may impact the quality of the session.
 

8. Consent for Telehealth Services

• By participating in telehealth services, you consent to receive care through virtual means.

• You acknowledge that you understand the potential risks and limitations of telehealth.
   

9. Cancellation of Telehealth Services

We reserve the right to discontinue telehealth services if deemed clinically necessary or if policies are not adhered to. In such cases, in-person care options will be discussed.
 

Contact Us

If you have questions about this Telehealth Policy or need assistance:
 

Fortis Physical Therapy and Pelvic Health
430 Woodruff Rd., Suite 325
Greenville, SC, 29607
Phone: (864) 501-4456
Email: stephanie@fortisgreenville.com

Expert Physical Therapy Tailored to Your Needs

At Fortis Physical Therapy and Pelvic Health, we believe in empowering you with the tools, support, and expert care you need to live a healthier, more active life. Our team is committed to understanding your unique challenges and goals, creating a personalized treatment plan that addresses your specific needs. Whether you're recovering from an injury, managing a chronic condition, or simply striving to improve your overall well-being, we’re here to guide you every step of the way. Let’s begin your personalized journey toward better health today!